Shipping & Handling Policy

Processing Time

  • Standard Orders: 1-2 business days
  • Custom/Bulk Orders: 3-5 business days
  • Holiday Seasons: Up to 3-5 business days (extended processing during peak periods)

Orders placed after 2:00 PM EST will be processed the next business day

Shipping Options & Rates

Domestic Shipping (United States)

We offer FREE standard shipping on all orders over $100.

Standard Shipping (USPS Ground)

  • Delivery Time: 5-7 business days
  • Cost: $6.95 for orders under $99
  • FREE SHIPPING: Orders $99 and above

Expedited Shipping (USPS Priority)

  • Delivery Time: 2-3 business days
  • Cost: $9.95

Express Shipping (USPS Priority Express)

  • Delivery Time: 1-2 business days
  • Cost: $24.95

International Shipping

Currently, we ship to select international destinations  

Standard International

  • Delivery Time: 7-21 business days (varies by country)
  • Restrictions: Some countries may have import restrictions on cosmetic/personal care items

International customers are responsible for any customs duties, taxes, or import fees

Shipping Restrictions

We Currently Ship To:

  • All 50 United States
  • Washington D.C.
  • Puerto Rico
  • Canada

Shipping Restrictions:

  • PO Boxes accepted for standard shipping only
  • APO/FPO addresses not accepted

Order Tracking

Tracking Your Order

Confirmation Email: You'll receive an order confirmation within 30 minutes of purchase

Shipping Notification: Once your order ships, you'll receive:

  • Tracking number via email
  • Direct link to track your package
  • Estimated delivery date

Tracking Methods:

  • Click the tracking link in your shipping email
  • Track directly on the carrier's website (USPS, etc.)

Packaging & Handling

Protective Packaging

  • Fragile Item Protection: Each candle is individually wrapped in protective materials
  • Eco-Friendly Materials: We use recyclable packaging whenever possible
  • Temperature Protection: Special insulation during extreme weather conditions
  • Discrete Packaging: Plain boxes with no external product branding

Quality Assurance

  • All items are inspected before packaging
  • Candles are secured to prevent movement during transit
  • Gift orders can be customized for a special presentation packaging

Special Shipping Situations

Weather-Related Delays

Extreme Temperatures:

  • Massage Candle Orders may be held during extreme heat (above 85°F) or cold (below 20°F)
  • We'll notify you of any weather-related delays
  • This protects product quality and prevents melting/cracking

Seasonal Considerations:

  • Summer shipping may include cooling packs
  • Winter orders may require additional protection
  • Holiday seasons may experience carrier delays

Address Issues

Incorrect Addresses:

  • We are not responsible for packages shipped to incorrect addresses provided by customer
  • Address changes must be requested within 2 hours of order placement
  • Returned packages due to incorrect addresses may incur additional shipping fees

Failed Delivery Attempts:

  • Packages returned to us due to failed delivery will incur re-shipping fees
  • Customer must contact us within 10 days to arrange re-shipment

Damaged or Lost Packages

Damaged Packages

Upon Receipt:

  • Inspect packages immediately upon delivery
  • Take photos of any exterior damage before opening
  • Contact us within 5 days with photos and order details
  • We'll work with you to send replacements promptly

Lost Packages

Missing Orders:

  • Contact us if package shows delivered but not received
  • We'll initiate a carrier investigation
  • Replacement orders sent once investigation confirms loss
  • Claims typically resolved within 7-10 business days

Bulk & Wholesale Orders

Large Quantity Orders

Special Handling:

  • Orders of 12+ candles qualify for bulk shipping rates
  • Extended processing time may apply (3-5 business days)
  • Contact us directly for freight shipping options on large orders

Gift Orders

Gift Shipping Services

Gift Options:

  • Ship directly to recipient
  • Gift wrapping available for additional $5.95
  • Include personalized gift message
  • Discrete billing (no prices shown on packing slip)

Gift Delivery Timing:

  • Plan ahead for special occasions
  • Holiday deadlines posted on website during peak seasons
  • Express shipping recommended for last-minute gifts

Contact Information

Shipping Questions

Customer Service:

  • Email: info@drymint.com
  • Hours: Monday-Friday, 9 AM - 5 PM EST
  • Response Time: Within 24 hours

Carrier Information

Primary Carriers:

  • USPS (United States Postal Service)
  • UPS (for expedited/bulk orders)
  • FedEx (for express/international orders)

Important Notes

Shipping Policy Updates

  • Rates and policies subject to change based on carrier updates
  • Seasonal adjustments may apply during peak periods
  • International shipping restrictions may change based on global conditions

Force Majeure

We are not responsible for shipping delays due to:

  • Natural disasters
  • Carrier strikes or service disruptions
  • Government restrictions
  • Global pandemics or health emergencies
  • Acts of war or terrorism

Customer Responsibilities

  • Provide accurate shipping addresses
  • Be available to receive packages or arrange for secure delivery
  • Report issues within specified timeframes
  • Pay applicable taxes, duties, and fees for international orders

This shipping policy is effective as of August 2025 and supersedes all previous versions. Rates and terms subject to change without notice.

Questions? Contact our customer service team - we're here to help ensure your Drymint candles arrive safely and on time!