Return & Exchange Policy
Our Commitment to Your Satisfaction
At Drymint, we stand behind the quality of our candles. We want you to be completely satisfied with your purchase and will work with you to resolve any issues.
Return Window
Return Period: You may return items within 15 days of purchase for a full refund or exchange.
Condition Requirements:
- Items must be unused and in original condition
- Original packaging and labels must be intact
- Candles must not have been lit (wick should be untrimmed/original length)
- Include original receipt or order confirmation
What We Accept for Returns
Full Refund Eligible:
- Unopened, unused candles in original packaging
- Items damaged during shipping (with photo evidence)
- Wrong items sent due to our error
- Manufacturing defects
Exchange Only:
- Items you'd like to swap for a different scent (unused condition only)
What We Cannot Accept
Non-Returnable Items:
- Candles that have been lit or used
- Items returned after 15 days
- Items without original packaging
- Candles damaged due to misuse or normal wear
- Custom or personalized orders (unless defective)
Health & Safety Considerations
For hygiene and safety reasons, we cannot accept returns of:
- Opened products that have come into contact with skin
- Items with altered or removed safety seals
- Products showing signs of use
How to Initiate a Return
Step 1: Contact our customer service team within 15 days of purchase
- Email: info@drymint.com
- Include: Order number, reason for return, photos if applicable
Step 2: Receive return authorization and instructions
- Return shipping instructions will be provided
- Prepaid return label may be provided for our errors or defects
Step 3: Package and ship your return
- Use original packaging when possible
- Ship within 7 days of receiving return authorization
Refund Processing
Timeline: Refunds are processed within 5-7 business days after we receive your returned item
Method: Refunds will be issued to your original payment method
Shipping: Original shipping costs are non-refundable unless the return is due to our error
Exchanges
Process: Same as returns - contact us first for authorization
Shipping: You pay return shipping; we pay shipping for the replacement item
Availability: Exchanges subject to stock availability
Damaged or Defective Items
Report Immediately: Contact us within 5 days of receipt for damaged items
Required Information:
- Order number
- Photos of damage/defect
- Description of the issue
Our Response: We respond to all inquiries within 24 hours.
Contact Information
Customer Service Hours: Monday-Friday, 9 AM - 5 PM EST
Email: info@drymint.com
Response Time: We respond to all inquiries within 24 hours
Special Circumstances
Allergic Reactions: If you experience an allergic reaction, discontinue use immediately and contact us. We'll work with you on a case-by-case basis.
Gift Returns: Recipients can return gifts with gift receipt. Refunds will be issued as store credit.